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Troubleshooting
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Common Platform Issues

Fix screen-sharing, window, and multi-monitor issues.

Platform Issues and Practical Checks

Find the matching symptom before changing settings.

SymptomFirst action
The app appears in the shared screenCheck Stealth Mode and the remote view
Clicking the Mac wallpaper hides windowsChange Desktop & Dock settings
The window is missing after connecting a monitorSelect the working display and reset layout
Using a meeting platform for the first timeRun a short test call

The interviewer can see the app during screen share

  1. If the window is currently visible, use Cmd/Ctrl + B to hide it.
  2. Confirm Stealth Mode is enabled. Check which screen or window the meeting app is sharing.
  3. Inspect the shared view from a second device. Your local screen alone does not show what the other person receives.
  4. If behavior changed after an update, recheck OS permissions and the meeting app's capture settings, then repeat the same sharing test.

See Stealth Mode for the setup and demonstration.

macOS: clicking wallpaper hides the app unexpectedly

With click-through behavior, a click can reach the wallpaper and trigger macOS “Show Desktop.”

Open System Settings → Desktop & Dock. Set Click wallpaper to reveal desktop → Only in Stage Manager.

Desktop and Dock setting

macOS: status bar warning cannot be disabled

This is a native macOS security indicator and expected behavior. It usually cannot be removed through app settings.

Multiple monitors cause the window to disappear or move unexpectedly

  1. In Settings → Display, select the screen containing the question.
  2. Use Cmd/Ctrl + R to reset a misplaced window, then Cmd/Ctrl + Arrow keys to adjust its position.
  3. Press Cmd/Ctrl + H and confirm the capture comes from the intended screen.

Recheck the display selection after connecting or unplugging a monitor. More options: Displays & screenshots.

Tencent Meeting and Zoom: setting references

Tencent Meeting

  • Use the current standard sharing mode and follow the current client prompts for window filtering or capture options
  • Rehearse once on the same machine, network, and sharing setup

Tencent Meeting settings

Zoom

  • Use the current window-sharing and capture options for your setup
  • Verify the remote shared output in a rehearsal call

Zoom settings

New platform verification flow

Use the same computer, displays, and meeting app as the planned interview:

  1. Start a test call and share the intended screen or window.
  2. From the other end, check the shared view while you show, hide, and move the assistant.
  3. Try voice input, Cmd/Ctrl + H for capture, and Cmd/Ctrl + 1 to return to Voice Ask.

If the meeting will be recorded, also play back a short test recording. A recording and a live shared view should both be checked.

Repeat this check after major OS or meeting-app updates. If an issue occurs during a call, hide the visible assistant with Cmd/Ctrl + B; investigate afterward using the same setup. Send feedback with the platform, OS, app version, and sharing mode if it persists.

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Common Platform Issues | Interview AiBox Troubleshooting Docs