Refund Policy
To keep purchase decisions clear and fair, this page explains our refund rules, pre-purchase checklist, and available support.
01Refund rules
Except where required by law or payment-channel rules, paid orders are generally non-refundable.
We provide free self-check tools and trial usage time so you can validate key workflows before purchase.
Our plans include both recurring subscriptions and long-term one-time options; billing details are shown on the checkout page.
02Before you purchase
To avoid surprises, we strongly recommend the following checks before payment:
- Use the free version thoroughly in your real workflow.
- Test the exact features you plan to rely on.
- Confirm compatibility with your OS, permissions, and network setup.
- Make sure the product fits your interview preparation goals.
03Support and assistance
Even when an order is outside standard refund scope, we continue to provide practical support:
- Regular customer support responses.
- Technical troubleshooting guidance.
- Feature walkthroughs and best-practice guidance.
- Continuous updates and improvements.
04Plan type details
Recurring plans are billed weekly/monthly/yearly and may renew according to your renewal settings.
Long-term or one-time plans follow the exact terms shown on the purchase page and do not repeat as subscription charges.
Features, quotas, and service scope vary by plan; checkout details are the source of truth.
05Checklist before purchase
To reduce expectation mismatch, please confirm:
- You have completed free self-checks and trial usage.
- Your target features work reliably in your device and interview platform setup.
- Ongoing maintenance and reliability improvements.
- You understand whether the selected plan is recurring or long-term and how billing works.
- You have reviewed the included features, quotas, and service boundaries.
- If anything is unclear, you contacted support before payment.
- Important: please evaluate thoroughly before purchasing.
06Contact us
If you have any questions during trial or before purchase, contact [email protected] and we will help you evaluate fit.