Windows Keyboard Guard Extension (Older Versions Only)
Older Windows browser compatibility notes, only for troubleshooting when Support asks you to check an older version
Windows Keyboard Guard Extension (Older Versions Only)
Current Windows releases already include built-in keyboard protection, so normal usage does not need an extra extension. Read this page only when troubleshooting an older version or when Support explicitly asks you to check the legacy setup.
Do these 3 things first
Update to the current Windows client → test Ctrl+B, Ctrl+M, Ctrl+H, and Ctrl+Enter in self-check tools → rehearse once on the target platform. If the issue remains, check conflicts from the input method, IDE, meeting app, and system shortcuts, then contact Support.
When the legacy extension is relevant
- Support explicitly asks you to verify the older browser-compatibility path;
- You are on an older client and self-check confirms a keyboard-event compatibility issue;
- Windows browser scenarios only. It does not apply to macOS or non-browser issues.
Legacy installation (only if needed)
Expand the older download and installation steps
Download the Chrome / Edge package
Install this only if a Windows browser may still capture or detect keyboard events after the standard self-check flow. Most users do not need an extra extension.
- Download and unzip the package; keep the folder structure intact.
- Open
chrome://extensions/oredge://extensions/and enable Developer mode. - Choose Load unpacked and select the extension folder.
- Refresh the target page, then validate once in self-check tools and once on the target platform.
Remember these 3 legacy settings
| Setting | Recommendation |
|---|---|
| Compatibility mode | Enable only when Support asks you to troubleshoot the legacy path |
Language and Ctrl scope | Keep the defaults until a specific issue is confirmed |
| Text-field behavior | Keep off unless Support gives you a specific reason to enable it |
Once the old path is understood, upgrade the client and return to the default setup instead of depending on the extension long term.
If something still looks wrong
- Disable the extension, restart the current browser tab, and check whether the issue remains.
- Re-test in self-check tools and on the target interview platform; do not rely only on your local view.
- Contact Support with the Windows version, browser version, client version, and reproduction steps.
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