Common FAQ

This page collects the most frequent Interview AiBox questions so you can identify the category first, then decide whether to use self-check tools, jump to a troubleshooting page, or contact support.

Do these 3 things before deeper troubleshooting

Product and usage scope

Are virtual machines or dual-device setups safer than Interview AiBox?

Not necessarily. Virtual machines and dual-device setups come with their own detection risks and are not automatically safer than Interview AiBox. What matters more is whether you rehearsed on the target platform and confirmed that sharing, shortcuts, eye movement, and delivery all feel natural.

Which countries or regions are supported?

Interview AiBox is served through multiple global nodes and works reliably in most regions. If your network environment is unusual, test sign-in, one answer generation, and one voice or sharing run before the real interview.

Does stealth mode mean every platform is always safe?

No. Stealth behavior has real boundaries. OS versions, meeting-app versions, sharing modes, and multi-monitor layouts can all affect the result. The stable path is to review Stealth Mode, then test in self-check tools and on the exact interview platform.

Plans, upgrades, and account

How does plan upgrade conversion work?

When upgrading directly, remaining Pro time converts to Flagship at a 2:1 ratio.

Example: if you still have 10 Pro days and purchase Flagship, those 10 Pro days become 5 Flagship days, then your newly purchased duration is added on top.

What should I do if I cannot sign in?

Common symptoms: sign-in timeout, connection failed, or web login works but the client still fails.

Recommended order:

• Restart the app and try again
• Check whether the network is stable, especially if you are on a proxy, company network, or campus network
• Confirm your credentials on the website first
• Update to the latest client version
• If it still fails, contact support with the exact symptom

How should I handle API key errors or network errors?

Check these first:

• whether you are already on the latest app version
• whether the current network is stable or restricted
• whether your subscription and remaining entitlements are normal

If the issue is intermittent during usage, fully quit the client and sign in again before deeper troubleshooting.

Voice and devices

Cannot start voice mode

Common symptoms: voice mode does not start, stops immediately, or produces no transcription.

Recommended order:

• Sign out and sign in again
• Restart the app
• Run as Administrator on Windows
• Check whether your voice quota is still available
• Confirm macOS is version 13 or newer
• If you are on a campus network, switch networks first

My headset voice is not recognized

Some headsets have weaker input-device compatibility. Try your built-in microphone first, or switch to another headset. If you are unsure whether the problem is the device or the app, re-check the input source in Basic Settings [Must Read].

Voice latency feels too high

Try this order:

• Press Ctrl + M on Windows or Cmd + M on macOS to restart the voice module
• Fully quit and relaunch Interview AiBox
• Close other apps that are currently using the microphone or system audio
• Run the same setup again in self-check tools

Screen sharing, window behavior, and client issues

What if the interviewer can see the app window?

Do not assume the app itself is the only cause. More often, the issue comes from platform version changes, sharing mode differences, permission state, or multi-monitor layout changes. Go directly to Common Platform Issues and Stealth Mode, then verify once more in self-check tools or a rehearsal meeting on the target platform.

The UI is not clickable, but hotkeys still work

This usually points to window focus or desktop-layer behavior rather than a broken feature. Try this:

• switch back to the Interview AiBox window
• press Cmd/Ctrl + B to hide or show the app window once
• restart the app and test again
• on macOS, also re-check Desktop & Dock behavior

The client crashes unexpectedly

If it happens once, restart and try to reproduce it. If it happens consistently, contact support with your OS version, app version, trigger steps, and whether you were using an external display.

Usage notice

Can I use the same account on multiple computers at the same time?

It is not recommended. The service includes concurrency and speed-control policies, and long-term multi-device use can trigger throttling or temporary lock. For the most stable experience, keep usage on one device.

What is the most important thing to check before a real interview?

If you only have time for a short pass, prioritize these four:

• sign-in and subscription state are normal
• Cmd/Ctrl + B, Cmd/Ctrl + Enter, and Cmd/Ctrl + M all trigger correctly
• capture and voice each complete at least one successful run
• one minimal rehearsal is done in self-check tools or on the target interview platform

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